The following is intended to help resolve problems playing STARZ content by Chromecast.
Things to check
- Cast from the STARZ app. Do not use mirroring or the Google Cast app.
- Check that the starting device is on the same Wi-Fi network as the Chromecast device.
- Verify the Google Cast Enabled app is the latest version.
- Verify Google Play Service is the latest version.
- Check for conflicting apps, like task killers, firewalls, antivirus, sleep, power savers, or parental controls.
- Ensure the Chromecast device name does not match the names of other devices on the network.
- Try plugging the Chromecast into a different HDMI port to see if the issue continues.
- Reboot your wireless router, starting device, and Chromecast
- Try other titles (if the issue is isolated to a specific title, please let us know).
If you have tried everything suggested above, please get in touch with our Customer Care team by clicking on the Submit a request button below.