When trying to log in to STARZ through your cable or satellite provider, you may encounter one of the following messages when using an Apple device:
- "Not authorized" error message
- 401 error message
- A message stating you have no subscription
- Being prompted to accept Adobe
This is related to the automatic login setting on the Apple device. We recommend turning this setting off on your Apple device.
Steps to turn off automatic sign-in (SSO):
- From the device's main menu
- Go into settings
- Select account
- Select TV provider
- A list of apps will be displayed
- Find and select the STARZ app
- Toggle that automatic login setting to off
- Reopen the STARZ app
- If prompted to accept Adobe, select yes
- Log into the app