Skip to main content
STARZ Help Center Help Center home page
Submit a request
  1. STARZ Help Center
  2. Technical

Technical

Technical articles and basic troubleshooting on the STARZ services.

Troubleshoot By Devices

Application Performance

  • "Your Wi-Fi connection is poor" message
  • Missing episodes in the STARZ app
  • How to close the STARZ app on an Android device
  • I have sound but cannot see the video playing
  • How fast does my internet need to be to watch STARZ?
  • It's saying I have exceeded the maximum number of video streams.
See all 7 articles

Authentication

  • How do I activate my STARZ account on a TV?
  • How do I reset my password?
  • I cannot log in to STARZ with my Amazon account.
  • I cannot log in to STARZ with Sling TV credentials
  • I cannot log in to the STARZ app with my cable/satellite credentials
  • I cannot log in, Error "incorrect email or password."
See all 8 articles

Closed Caption

  • Changing Audio Track or Titles Playing in the Wrong Language

General/Other App Errors

  • Third Gen Apple TV device
  • Playback error on a device connected to your TV
  • Clearing cache on your browser
  • How do I fix a playback error?
STARZ Help Center