When a subscriber is having issues with the STARZ app that do not involve logging in or being able to play a title we consider the issue to be Application Performance. Example include an inability to open the app, download the app, play locked content, pin or geo filter message, dropping internet connection or message that no internet is available, missing episodes or missing content.
- "Your Wi-Fi connection is poor" message
- Missing episodes in the STARZ app
- How to close the STARZ app on an Android device
- I have sound but cannot see the video playing
- How fast does my internet need to be to watch STARZ?
- It's saying I have exceeded the maximum number of video streams.
- I see the video, but there's no sound